REPAIR SERVICE

Do you have planar magnetic headphones with a broken foil?

No problem. I will replace both foils in the headphones with my own 5-micron copper foil solution.

For more information, please contact: support@hoxit.sk

By sending the product for repair, the Customer agrees to the terms and conditions stated below.


Disclaimer for Repairs

Any fees related to tariffs, customs procedures, or similar charges are the sole responsibility of the customer. This modification will void the original warranty of the product.

IMPORTANT FOR NON-EU / OUTSIDE EU REPAIRS

When shipping a product for repair, the Customer must declare the real value of the product. This value will be used for customs purposes, and the Customer will be required to pay import VAT when the product enters the EU.

When the repaired product is shipped back to the Customer, the declared value will be increased by the cost of the repair. The Customer will then be required to pay import duties and taxes based on this total amount.

This procedure applies until I obtain a license for inward processing relief (customs procedure). As a small business, there is no guarantee that this license will be granted. If it is obtained, this notice will be withdrawn.

The Customer must not declare a false or undervalued amount (e.g., €5), as customs authorities may reject such declarations and instead assess the value based on market prices found online, which may be significantly higher.

The Customer must declare the actual value of the product (e.g., headphones worth €500). The shipment should be marked as having “non-commercial value” (e.g., defective item sent for repair), but the real value must still be stated for customs purposes.

Alternatively, the customer may send only the speaker drivers for repair instead of the entire headphones. In this case, a lower declared value may be used. However, the customer acknowledges that I am not responsible for the reassembly on their side and only guarantee that the repaired drivers will function properly. The customer also understands that without the complete headphones, it is not possible to fully test their performance.

Non-Infringement and Responsibility Statement

By sending a product for repair, the Customer confirms that they have the legal right to request such repair and that the product, its design, and any instructions provided do not infringe upon any patents, trademarks, or other intellectual property rights of third parties.

The Customer agrees to assume full responsibility for any intellectual property infringement claims related to the product and shall indemnify, defend, and hold harmless the Service Provider from and against any and all claims, damages, losses, or legal expenses arising from such infringement.

The Service Provider performs repairs solely based on the Customer’s request and provides no warranties or guarantees regarding non-infringement of intellectual property rights. The Service Provider also affirms that they do not knowingly copy or reproduce any patented elements belonging to third-party brands or manufacturers, including but not limited to components, design features, mechanisms, technologies, or trademarks.